FAQ

What are your shipping costs?

All orders placed with MadGoth qualify for free standard shipping within the United States.

There is no minimum purchase required and no additional handling fees.

How long will my order take to arrive?

Orders are typically prepared and dispatched within 1–4 business days (Monday–Friday).

Once shipped, delivery usually takes 4–10 business days (Monday-Friday), depending on your location and the carrier.

Most customers receive their orders within 5–14 business days total.

Please note that delivery times may vary during peak seasons, holidays, or due to carrier delays.

Can I return an item?

Yes. You may return your order within 30 days of delivery.

Returned items must be:

Unused and unworn
In the same condition as received
Returned with original packaging and included accessories

Full return instructions are available in our Return & Refund Policy.

Which payment methods do you accept?

We securely accept:

Credit & Debit Cards (Visa, Mastercard, American Express, Discover)
Apple Pay
Google Pay
Shop Pay

All transactions are processed through trusted and secure payment providers.

Is your website secure?

Yes. We take online security seriously.

Our website uses SSL encryption
Payments are processed through certified, secure gateways
We do not store complete payment information

You can shop with confidence.

Can I track my order?

Absolutely. Once your order is shipped, you will receive a confirmation email with your tracking number.

You can use it to follow your package in real time.

How do I contact customer support?

If you have any questions or need assistance with an order, our team is happy to help.

Store Details

MadGoth
30 N Gould St Ste R, Sheridan, WY 82801, USA
contact@madgoth.com
+1 386-251-8873
Mon–Fri, 9AM–5PM (MT)
Replies within 24hrs. Weekends answered Monday.